Timmins Financial is required to follow all privacy legislation and follow the privacy codes laid out herein.
As an Insurance Agency, Timmins Financial is committed to holding our client’s personal information in strictest confidence, and we only disclose such information if authorized by you, if required by law to do so, or if required in conducting business with insurers.
Timmins Financial requires that all advisors and staff comply with all relevant legislation.
We are accountable for all personal information in our possession or custody, including any personal information disclosed to third parties for processing or other administrative functions.
Timmins Financial has established policies and procedures to comply with this declaration, and has designated a privacy officer to be accountable for compliance.
Timmins Financial, through its advisors and staff, will identify the purposes for which it collects personal information, before or when the information is collected.
Timmins Financial’s advisors and staff will make a reasonable effort to make sure clients understand how their personal information will be used by the brokerage and insurers. We will obtain consent from our clients before, or when it collects or uses the personal information. A client’s consent can be express, implied or given through an authorized representative. A client can withdraw consent at any time, with certain exceptions.
Limits the Use, Disclosure and Retention of Personal Information
Timmins Financial will use or disclose personal information only for the reasons that it was collected, unless a client gives consent to use or disclose it for another reason, or it is permitted or required by law.
Under certain exceptional circumstances, we may have a legal duty or right to disclose personal information without the client’s knowledge or consent to protect the interests of insurers or the public interest. Timmins Financial will keep personal information only as long as necessary for the identified purposes for which it was collected.
Keeping Personal Information Accurate
Timmins Financial will keep personal information as accurate, complete and current as necessary for the identified purposes for which it was collected. Clients may, in writing, challenge the accuracy and completeness of their personal information and request that it be amended as appropriate.
Safeguarding Client Information
Financial protects personal information with safeguards appropriate to the sensitivity of the information.
Information Policies Available to its Clients
Timmins Financial is open about the policies and procedures it uses to manage personal information. Clients have access to information about these policies and procedures. The information will be made available in a manner that is generally easy to understand.
Accessibility of Personal Information
When clients make a request in writing, Timmins Financial will, within a reasonable amount of time, advise what personal information it has, what it is being used for, and to whom it has been disclosed.
When clients make a written request, Timmins Financial will give them access to their personal information and will respond to the written request in timely manner. In certain situations, Timmins Financial may not be able to give clients access to all their personal information. Under these circumstances, the reasons will be explained any recourse the client has will be outlined, except where prohibited by law.
Committed to Addressing Client Complaints and Concerns
Questions or challenges to these policies and procedures can be directed to the designated Privacy Officer. Please direct your communications to:
Debbie Browne, Privacy Officer
255 Algonquin Blvd. West
Timmins, Ontario P4N2R8